your questions, answered.

Following the easing of restrictions on non-essential retail, Triumph dealerships in England, Scotland, and Wales will re-open from Monday 12th April 2021.

In accordance with Government guidelines, every dealer has implemented COVID-safe procedures to help keep you and their staff safe.

To help answer some of your queries we have published a number of frequently asked questions below. You can also keep up-to-date by following us on Twitter, Facebook, Instagram, as well as by visiting our website, where we will continue to bring you all the news from Triumph.

1. ARE TRIUMPH DEALERS OPEN?

For England, Scotland and Wales, all of our dealers are now open for both Sales and Service. Northern Ireland are still currently under restrictions and so we would advise that you contact our Northern Irish dealer directly. 



3. I HAVE A SERVICE DUE THAT HAS BEEN DELAYED- WILL THIS AFFECT MY WARRANTY?

We do not anticipate significant delays to servicing due to the current restrictions. If you require a service, please contact your local dealer to arrange an appointment.

If you wish to discuss your situation further, or have any other warranty or service-related concerns, please email [email protected].

4. I HAVE A POTENTIAL WARRANTABLE CONCERN WITH MY BIKE. WHAT HAPPENS IF MY WARRANTY EXPIRES BEFORE MY APPOINTMENT?

For motorcycles covered by the 24 Triumph warranty, customers who identify a fault with their motorcycle whilst the warranty is still live should report this to their dealer, or ourselves, via [email protected]. Providing this is done, we will look to process any claims in line with the terms and conditions of the warranty.

For Approved Preowned Motorcycles, customers who identify a fault with their motorcycle and who have a policy in force are advised to contact the warranty administrator on the number shown in their warranty booklet. Failure to do this may invalidate a claim.

The administrator will record the details of the fault and the customer will be able to progress the repair, once the repairer is able to diagnose the fault and schedule the work. We must advise customers that motorcycles should not be ridden in an un-roadworthy condition. 

It is a requirement of the warranty that the motorcycle follows the Triumph service schedule. 

5. CAN I BOOK A TEST RIDE?

For England, Scotland, and Wales, test rides are now available. Click here to book.
For Northern Ireland, please contact the dealer directly. 


6. I'VE SEEN AN OFFER ON YOUR WEBSITE, BUT I CAN'T VISIT A DEALER TO MAKE A PURCHASE. IS IT POSSIBLE TO MAKE A REMOTE PURCHASE?

We currently have a selection of offers available across a number of models within the range. To take advantage of these offers please contact your local dealer to discuss purchase options, as they may be able to facilitate a remote purchase. All offers are subject to the associated terms and conditions.

You can find contact details for your local dealer with our dealer locator. 

7. MY CIRCUMSTANCES HAVE CHANGED. WHAT OPTIONS ARE THERE REGARDING MY TRISTAR FINANCE PACKAGE?

There are a range of options to support customers through this time. Please visit our finance provider Blackhorse for more information.



8. IS COVID-19 GOING TO DELAY THE DELIVERY OF MY NEW BIKE?

We do not anticipate any additional delays to the delivery or collection of new bikes scheduled during this period of government restrictions. Please contact your local dealer if you have any concerns.



CONTACT:

If you have a question that has not been answered here, please try to contact your local dealer, many of whom are available to offer help and advice.

You can find contact details for your local dealer with our dealer locator.

For technical enquiries, please contact [email protected].

For general enquiries, please see the link below.

Thank you for your patience and understanding.