RETURNS & REFUNDS

You'll need your order number and email address or delivery address postcode to hand. (You can also get here by scanning the QR code on your dispatch note with your mobile phone). You have 30 days to return your order from the date you receive your items.

This helps us make sure we can process your return quickly and continue to improve our products in the future.

If your order was shipped in more than one parcel, you may need to generate multiple returns labels. To do this, you will need to register the return for the first parcel only selecting the items to be contained in the first parcel.

Repeat this process, for a second or third parcel, each time only selecting the items to be contained in each of the parcels.

If your order is above £50.00 you will not be charged for your return. You'll have a choice of:

• DPD - £7.45
• Royal Mail - £5.10
• Yodel Return - £6.50

Not all of our returns options require a printer. You'll be able to select these when picking your returns method.

If returning multiple parcels please choose the same return method for all the parcels so that they can be taken to the drop-off point (or collected) at the same time.

Simply drop your return off at your chosen drop-off point. If you've printed a label, make sure to attach this to your parcel.

If you've got a mobile QR code instead of a label, this will just need to be scanned at the drop-off point.

If you require further support about how to return an item to us, please email us at ShopSupport@triumph.co.uk for further information and guidance.

When returning your items, they must meet the following conditions:

• This purchase must have been from our online web store.
• Items must be unworn, in the condition you received them.
• Items should be returned in their original packaging, with any tags still attached.

When returning a helmet to us, you must ensure that your return meets the additional conditions below:

• Returned with all original packaging including tags, visor films
• Helmet has not been used on the road

Helmets must be returned with their original box, plus the cardboard box as delivered. We will reject a helmet returned with just its original box and your refund will not be processed.

If any of these criteria are not met, we may refuse to refund the helmet. Helmets are safety equipment; we are unable to accept any helmet returns if they were worn for anything other than trying them on.

For more details please refer to our Terms & Conditions. We only accept customer returns via our authorised process outlined above.

Returning multi-parcel orders: 

If your order was shipped in more than one parcel, you may need to generate multiple return labels. To do this, you will need to register the return for the first parcel only selecting the items to be contained in the first parcel. Repeat this process, for a second or third parcel, each time only selecting the items to be contained in each of the parcels. We recommend choosing the same return method for all the parcels so that they can be taken to the drop-off point (or collected) at the same time. 

Yes, you are welcome to return a helmet to us. Please follow the standard returns procedure to do so. Please note that we will accept a helmet return providing that it meets the following conditions:

• Returned with all original packaging including tags, visor films
• Helmet has not been used on the road

Helmets must be returned with their original box, plus the cardboard box as delivered. We will reject a helmet returned with just its original box and your refund will not be processed.

If any of these criteria are not met, we may refuse to refund the helmet.

Helmets are safety equipment; we are unable to accept any helmet returns if they were worn for anything other than trying them on.

Once your item(s) have been inspected by our warehouse staff, your refund will be issued. Please note that this can take longer than a typical clothing return and refund.

If you believe your helmet is faulty, please contact the Ecommerce customer service team directly via email: ShopSupport@triumph.co.uk

To help you return your order we have listed the carton dimensions for each of our return delivery services:

• DPD: 120 x 60 x 60cm 20kg
• Royal Mail: 61 x 46 x 46cm 20kg
• Yodel Return: 60 x 50 x 50cm 10kg

You will receive tracking notifications about the status of your return. Use our Rebound Return's Portal to receive the most up-to-date information about the status of your return. Simply enter your order number and follow the onscreen instructions. Tracking your return via your chosen courier may not provide you with the most up-to-date status.

In the unlikely event that you have not received confirmation that your return (parcel) has reached us within 30 days after you have started the returns process (via our online portal); please reach out to our ecommerce customer service team for further assistance on: ShopSupport@triumph.co.uk.

You will receive your refund once we have received and processed your return in our warehouse.

The shipping time of a returned parcel is typically 10 working days (excluding weekends and bank holidays). The amount will be refunded via your original payment method.  You will be notified by email once your return has been processed.

Please note that refunds back to your account are typically processed by our payments provider within 5 working days.

While we try our best to ensure all items delivered to you are of the highest quality, if you believe you have received a faulty item, please reach out to us so we can arrange a free return for you.

Please email us at ShopSupport@triumph.co.uk for further information and guidance.