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Clothing Shop

frequently asked questions

 

If you have any other questions please don’t hesitate to contact us via email at: ShopSupport@triumph.co.uk

Our operating hours are between 8am – 5pm Mon- Thurs and 8am – 1pm Friday and we aim to reply to all queries within 7 working days. Please note that our offices are closed on Bank Holiday Monday.

Our full terms and conditions of sale can be found at here

 



During the COVID-19 pandemic, we are actively working to make sure we can deliver the best possible experience around your shopping journey with Triumph Clothing.


Delivery: At present, our delivery options are operating as normal, but please note that this may change at short notice. For information on DPDs policy regarding COVID 19 please visit the
DPD website.

Returns and Refunds: Please note that all returned products undergo an additional 48-hour quarantine period upon arrival at our UK warehouse to minimise transmission of the COVID-19 virus to our warehouse team members. This quarantine period is in addition to shipping/transit times. Your returns are shipped back to us in bulk. 

Where can I find out more information on the technical specification of the products?

All motorcycle clothing we sell is CE certified and where stated uses a variety of technical and performance properties. These include D3O protection and Gore-Tex, to find out more about these features please click here for D3O and click here for Gore-Tex.

Where can I find size information?

Product size information can be found by clicking on the size guide button displayed on product pages within the online clothing shop.

Where can I find care instructions for my product? 

Product care instruction can be found on the label of your product.

What delivery options are there?

The courier service we have partnered with is DPD. The postage options for the UK are as follows:

  • Free Standard Delivery, lead time of 2 - 5 working days.
  • Next Day Delivery - £4.99 (Monday to Friday)
  • Next Day Before 12pm - £6.99 (Monday to Friday)
  • Saturday Delivery - £6.99

Please note orders placed after 12pm will not be picked for dispatch until the following working day.  If you require a weekend delivery please select ‘Saturday Delivery’. The cut off point for Saturday delivery is Friday 12pm. Please note any ‘Saturday Delivery’ orders placed after this time will be sent out for the following Saturday.

 

 What areas of the UK to you deliver to and by when?

We are able to deliver within the United Kingdom when selecting our free standard delivery option.

Our premium delivery options are only available to certain parts of the UK. Please see the table listed below for our exceptions, and what service we offer for these areas.

Postcode

Service available

AB10-AB16

Next Day

AB21- AB30

Next Day

AB31- AB54

TWO DAY

DD1-DD9

Next Day

DG1-DG9

12PM

EH1-EH99

12PM

FK1-FK16

12PM

G1-G82

12PM

G83-G84

Next Day

G90

12PM

KA1 – KA30

12PM

KY1-KY7

12PM

KY8-KY10

Next Day

KY11-KY13

12PM

KY14-KY16

Next Day

KY99

12PM

ML1-ML12

12PM

PA1-PA19

12PM

PH1-PH14

Next Day

PH15- PH18

TWO DAY

TD1-TD15

12PM

Scottish Highlands:

Aberdeen - AB31 - AB35

Two Day

Aberdeen - AB41 - AB54

Two day

Northern Highlands - AB36 - AB38

Two day

Northern Highlands - AB55 - AB56

Two day

Argyll - FK17 - FK21

Two day

Northern Highlands - HS1 - HS9

2-4 days

Northern Highlands - IV1 - IV63

Two day

Arran - KA27

Two day

Argyll - KA28

Two day

Northern Highlands - KW0 - KW14

Two day

Orkney Shetland - KW15 - KW17

2-4 days

Argyll - PA20 - PA78

Two day

Dundee - PH15 - PH18

Two day

Northern Highlands - PH19 - PH29

Two day

Northern Highlands - PH32 - PH33

Two day

Northern Highlands - PH45 - PH48

Two day

Argyll - PH30 - PH31

Two day

Argyll - PH34 - PH44

Two day

Argyll - PH49 - PH50

Two day

Orkney Shetland - ZE1 - ZE3

2-4 days

 

Can I track my delivery?

To track your orders please enter your order number in TRACK MY ORDER.  This will confirm the status of the order through from ‘received’ to ‘dispatched’. Once your order has been dispatched, you can use the tracking number provided on your confirmation email from DPD. Enter this number into the DPD tracking system to obtain your package delivery details. You can find the tracker here https://www.dpd.co.uk/

 

How do I contact DPD?

You are able to contact DPD directly regarding your delivery through the following channels:#

1. Mobile App chat 
2. Online Web chat  
3. Phone
4. Email 

Check out their website for more guidance - https://www.dpd.co.uk/content/how-can-we-help/contact.jsp

 

I have a problem with my delivery, what should I do?

Please contact customer services via shopsupport@triumph.co.uk.  Please ensure you have provided all of your order details to help us resolve your problem as soon possible. We will aim to get back to you within 2 working days.

 

Do you ship internationally?     

Unfortunately, we do not ship internationally at this time.

I need help placing an order

If you are struggling to place your order or are having a repeat issue when navigating through the site, the please email ShopSupport@triumph.co.uk. Our ecommerce customer service team will be able to guide you through the shopping journey.

How do I use a promotional code?

The promotional code can be added once you reach the basket summary view.  The code needs to be entered into the order screen and if accepted will automatically update the pricing and discount on the order. Please note that codes will only be accepted if within the valid dates. Check out our Terms & Conditions for full details on promotional codes. If you are experiencing any problems in applying your discount code, please contact our ecommerce customer service via ShopSupport@triumph.co.uk.

Which payment methods do you accept?

When ordering online we accept the following forms of payment:

  • Credit/Debit Card
  • PayPal
  • Apple Pay
  • Google Pay

For your security all card payments are processed by Adyen, a specialist payments provider who are Payment Card Industry – Data Security Standard compliant and recommended by major banks. You may be asked for 3D secure authorisation (also known as payer authentication, which is a security protocol that helps to prevent fraud in online credit and debit card transactions) if your issuing bank offers it.  More information about the Adyen payment platform and its certifications can be found on Adyen’s website.

Will my card be debited when I place my order?             

When you place an order via the website, card authorisation is taken immediately.  This means the payment may show as pending in your account once the order has been placed. The timing of this can vary depending on your bank.

Can I return a product?

We hope you are satisfied with your Triumph purchase. However, if you’re not satisfied with your order for any reason, you can send it back to us for a full refund within 30 days of delivery.

 

How do I return an item?

You can return your order to us within 30 days of receipt. To start your return, simply follow the steps below:

1. Head to our online returns portal. You’ll need your order number and email address to hand.  (You can also get here by scanning the QR code on your dispatch note with your mobile phone.)

2Let us know what you’re returning and why, this helps us make sure we can process this quickly and continue to improve our products in the future.

3. Choose your preferred return method. You’ll have a choice of:

  • DPD 
  • Royal Mail
  • Collect Plus

4. Pay for your return and get your label. If you do not have a printer, this is not a problem.  Not all of our returns options require a printer. You’ll be able to select these when picking your returns method.

5. You’re done! Simply drop your return off at your chosen drop-off point. If you’ve printed a label, make sure to attach this to your parcel. If you’ve got a mobile QR code instead of a label, this will just need to be scanned at the drop-off point.

Start your return by heading to our online returns portal.

Any order(s) placed prior to 5th July 2021 will be subject to our previous returns policy. If you require further support about how to return an item to us, please email us at ShopSupport@triumph.co.uk for further information and guidance.

Return Conditions:

When returning your items, they must meet the following conditions:

  • Items must be unworn, in the condition you received them.
  • Items should be returned in their original packaging, with any tags still attached.

For full details on how to return an item please refer to our Terms & Conditions.

We only accept customer returns via our authorised process outlined above.

 

Returning large items:

To help you return your order we have listed the carton dimensions for each of our return delivery services:

  • DPD: 120x60x60cm 20kg
  • Royal Mail: 61x46x46cm 20kg
  • Collect Plus: 60x50x50cm 10kg

 

Returning multi-parcel orders: 

If your order was shipped in more than one parcel, you may need to generate multiple return labels. To do this, you will need to register the return for the first parcel only selecting the items to be contained in the first parcel. Repeat this process, for a second or third parcel, each time only selecting the items to be contained in each of the parcels. We recommend choosing the same return method for all the parcels so that they can be taken to the drop-off point (or collected) at the same time. 

Can I track my return?

You will receive tracking notifications about the status of your return. Use our Rebound Return's Portal to receive the most up-to-date information about the status of your return. Simply enter your order number and follow the onscreen instructions. Tracking your return via your chosen courier may not provide you with the most up-to-date status.

In the unlikely event that you have not received confirmation that your return (parcel) has reached us within 30 days after you have started the returns process (via our online portal); please reach out to our ecommerce customer service team for further assistance on: ShopSupport@triumph.co.uk.

When will I receive my refund?

You will receive your refund once we have received and processed your return in our warehouse. The shipping time of a returned parcel is typically 10 working days (excluding weekends and bank holidays). The amount will be refunded via your original payment method.  You will be notified by email once your return has been processed. Please note that refunds back to your account are typically processed by our payments provider within 5 working days.

Please note that all returned products continue to undergo an additional 48-hour quarantine period upon arrival at our UK warehouse to minimise transmission of COVID-19. This quarantine period is in addition to return transit times.

How do I return a product I bought at a dealership/ lifestyle stockist?

If you have purchased an item from one of our Dealerships or Lifestyle independent stockists, please reach out directly to them to arrange your return. You cannot return this product via the online web shop. If you have bought a product from the online shop, then you will need to return these to us via our online returns portal.

I have received a faulty item?

While we try out best to ensure all items delivered to you are of the highest quality, if you believe you have received a faulty item, please reach out to us so can arrange a free return for you. Please email us at ShopSupport@triumph.co.uk for further information and guidance.

Does my purchase qualify the free return?

 

When you order total is over the threshold, you will qualify for free returns. Free Returns on Orders over £50.00.

 

For paid returns, we have listed the costs for each of our return courier services:

 

    • Royal Mail - £4.90
    • Collect Plus - £6.20
    • DPD - £7.10

Can I cancel my order?

If you have changed your mind about purchasing an item after we have e-mailed you an Order Confirmation, you can return them within 30 calendar days of receipt of the items and get a refund, provided that you return the items to us according to the returns process.

Please note that while the items remain in your possession you are responsible for keeping them safe and in good condition. For more details head over to our
Terms & Conditions.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed for your initial order payment excluding shipping costs.

Can I exchange a product I ordered?

We do not offer exchanges. Please follow the returns procedure and place a new order for any new item(s).

We value every customer and our aim is to make your shopping journey a straight forward, hassle free and enjoyable experience. That is why we welcome your feedback to help us continue to create a premium shopping experience. We invite you to fill out the feedback survey below: 

CLICK HERE FOR OUR FEEDBACK SURVEY

If you have any outstanding queries that are not covered within the survey then please email shopsupport@triumph.co.uk and we will get back to you as soon as possible. 

How can I contact you?

If you have any other questions please don’t hesitate to contact us via email at ShopSupport@triumph.co.uk.  

Our Ecommerce Customer Support Team operates from within the UK. Our operating hours are between 08:00–17:00 GMT Mon-Thurs and 08:00–13:00 GMT Friday and we aim to reply to all queries within 7 working days (this excludes UK public holidays).