RESERVE MY TRIUMPH
FREQUENTLY ASKED QUESTIONS
How do I cancel my reservation?
If you no longer wish to proceed with your reservation, please contact the Triumph dealership that you placed your order with. Their contact information will be in your order confirmation email. Alternatively, you can use Find a dealer to find the contact details.
Is the reservation fee fully refundable?
The reservation fee is fully refundable to you at any time.
When will I receive my refund?
Once the dealership confirms your cancellation it’s returned to your original payment method. Please note that refunds back to your account are typically processed by our payment's provider within 5-10 working days.
I did not receive confirmation of my purchase, what do I do?
If you haven't received your confirmation email, please check your junk folder first, as sometimes the email can land in there. If you still do not have a copy of this email please contact your selling dealership. Incase you can’t remember which dealer you selected then you can reach out to Shop Support
Is my order guaranteed after placing a reservation order?
A reservation secures your place in line. Final stock, specification and delivery timings are confirmed by your dealership when your purchase order is raised.
I would like to know more about the Motorcycle I have reserved
For more details about the bike that you have reserved, please head back to the Motorcycle menu where you will find full specifications, accessory options and pricing. Alternatively, you can contact your dealership who will be happy to help.
What is the lead time on my order?
Lead time depends on dealer stock and the model you’ve chosen. Your selling dealership will confirm the most accurate delivery timeline for your order.
My order has not been confirmed by my dealer, what do I do?
Dealers typically acknowledge reservations within 5 working days. If you haven’t heard by then, please contact the dealership directly (details in your confirmation email or via Find a Dealer).
I need help placing my reservation order
If you are struggling to place your order or if are having a repeat issue when navigating through the site, then please email ShopSupport@triumph.co.uk. Our ecommerce customer service team will be able to guide you through the shopping journey.
Is my purchase agreement with Triumph or the dealer?
With your Triumph dealer. If you decide that you would like to order a Triumph motorcycle it will be subject to a separate contract between you and the Triumph Dealer. You may ask the Triumph Dealer to transfer the reservation fee to any order for a Triumph motorcycle or to refund it to you.
Which payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Apple Pay, and Google Pay. For your security, all payments are processed by Stripe, a PCI DSS–compliant payment
provider. You may be asked for 3D Secure/SCA authentication by your card issuer as an added layer of fraud protection.
Contact us
Your Triumph dealership is the best first point of contact for order-specific questions. For website or checkout support, email ShopSupport@triumph.co.uk. We aim to respond within 2 working days.